myHERD FAQs - Buying Animals

FAQs - Purchasing and myHERD

    FAQ's about purchasing animals and myHERD

    FAQs on Purchasing Animals

    Why does it take some time for animal history to show on my newly purchased animal?

    When you enter an animal in the purchase screen in myHERD, the animal immediately shows in your myHERD stock list and is ready for you to enter any events. Behind the scenes there are a lot of automated actions that happen to fill in the blanks of the animal history. If your seller has sold the animal off their herd on a date before the date you have entered your purchase then the animal history will flow into myHERD quickly. The delay happens when:

    - your seller has not sold off the animal
    - the date of their sale conflicts with the date of your purchase

    Where the above issues arise, the myHERD team work on your behalf to get this resolved as quickly as possible.

    What can I do to help the animal history show faster?

    - Ensure the seller has sold the animal off their records
    - Know the date that the seller has used to sell the animal off their records and use the day after for your purchase event in myHERD.

    I am purchasing animals. What is best practice?

    - No matter how many animals you are purchasing, always get a stock list from your seller/s showing birth IDs and EIDs (NAIT number on the white button tag) of the animals you have purchased.
    - Read the animals tags (EID with a wand and birth ID visually) when they arrive on farm. Compare this to the stock list you were given to ensure the animals you purchased ARE the animals you received.
    - Take note of any EIDs that differ from the stock list provided.
    - If the animals received are not the animals you purchased, you will need to contact the seller/stock agent to resolve this.

    For a small group of animals
    - Enter the purchases into the myHERD purchase screen one by one.

    For a large group of animals
    - Download the information from the wand, add birth IDs against the EIDs.
    - Import the file into your purchases screen on myHERD. The file needs to be formatted as per below:

    - Alternatively, email the file to and the myHERD team will import the file for you.

    What is the difference in purchasing from an LIC customer versus another myHERD customer?
    The only difference is that a myHERD customer can “send the animals to you” directly in myHERD. If they have done this, then it will show in your notifications. All you need to do in this case is review the event and approve. The animals will then show in your stocklist automatically. Some myHERD customers will send animals to you this way and some will not so it is best to check your notifications before entering any purchases.

    Do purchase events in myHERD create a NAIT movement?
    Yes, BUT only if:
    - You have added a ‘sending farm’ to the event and the sending farm chosen has the NAIT number showing, example below:

    - You have myHERD set up correctly to carry out your NAIT transactions by:
    o Setting Farm IQ Systems Ltd as your Information Provider in NAIT
    o Ticked YES to myHERD in Office > Admin > Settings > Farm Data Settings
    o Added your NAIT number into myHERD in Office > Admin > Farm ID Numbers > NAIT Numbers.

    How do I stop the NAIT transactions from being sent to NAIT for a purchase?
    If you have already received the animals on NAIT then you can avoid NAIT failed events by omitting the NAIT number from the sending farm section.

    If you have any questions or require help with any of the above, please call 0800 myHERD